Cancellation policy

Please note: According to §312 subparagraph 4 number 6 BGB there is no cancellation right for the delivery of goods, whose price is connected to variations on the financial market, on which the vendor has no influence and which can occur during the cancellation duty. Precious metal coins, which are bought, due to their precious metal concentration (content), are excluded from cancellation, because precious metal prices undergo strong variations on the financial markets on which the vendor has no influence.

Cancellation right

You can cancel the contractual declaration within 14 days via textual form (letter, telefax, Email), or if you have already received the good, through sending back the item, without any statement of reason. The deadline starts after receiving this indoctrination in textual form, nevertheless, not before receiving the purchased item (if receiving recurring deliveries of the same kind, not before receiving the first partial delivery) and not prior to the fulfillment of our information obligations, according to article 246 § 2 in connection to § 1 subparagraph 1 and 2 EGBGB, as well as our duties according to 312g subparagraph 1 sentence 1 BGB in connection to article 246 § 3 EGBGB. In order to preserve the cancellation deadline, it is enough, to seasonably send your cancellation or return the items (in time).

Direct you cancellation to:

Hevit GmbH
Kantstrasse 154
DE-10623 Berlin
Faxnummer: +49 (0)30 218 99 39
Telefonnummer: +49 (0)30 218 45 06

Cancellation consequences

In case of an effective cancellation, both sides have to return received deliverables and, respectively, return drawn benefits (e.g.: interest). If you cannot return received deliverables and benefits, or cannot partially return, or can only return in worse condition, you have to compensate us to the respective extent. You only have to compensate for the worsening of the goods, or benefits, if the worsening, or usage, can be tracked to the dealings with the goods, which exceeds the examination of the properties and the functionalities. The “examination of the properties and the functionalities” means, testing the goods, like you would usually do in a store (retail business). Goods, consignable by parcel post, are returnable at our own risk. You have to carry the shipping cost, if the delivered products are conform with the ordered products, and the amount does not exceed $45, or if you have not (at a higher price of the Good) rendered the counter performance (agreed payment, or partial payment of the goods) at the time of the cancellation of the order. Otherwise, the return is free from charge. We will pick up goods, which are not consignable by parcel post. Refund obligations, with respect to payments, have to be met within 30 days. The deadline starts, with forwarding your cancellation declaration or when we receive the good (if you send it back).

End of Cancellation policy